Returns
You can return most new unopened and unused items within 30 days of delivery for a refund, (unfortunately, shipping charges are not refundable). Items must be returned in new, unopened and unused condition and contain all original materials included with the shipment. You need to complete the return section on your order's packaging slip and send it to us with your new, unopened, and unused item. If the returned item is accepted after inspection at our warehouse, you will receive a refund at the original purchase price, plus sales tax if applicable, in the original payment method within four weeks of shipping your package to us. If the return is a result of our error, please indicate that on the return packaging slip and we will issue a refund at the original purchase price, plus sales tax if applicable, plus shipping charges in the original payment method.
Unused and Un-opened products should be returned with your packaging slip included to:
Russell Hobbs
2301 San Bernadino Avenue
Redlands,
CA
92374-5007
Non-Returnable Items:
Items that are opened, in a used condition, or beyond 30 days of delivery may not be returned. We apologize for any inconvenience this may cause.
Refund policy:
After your item(s) is received in our warehouse, it will be inspected. If the item is returned in new, unopened, and unused condition with the return section of the packaging slip, you will be issued a refund at the original purchase price, plus sales tax if applicable in the original payment method , minus shipping charges within four weeks of shipping your package to us. If the return is a result of our error, please indicate that on the return packaging slip and we will issue a refund at the original purchase price plus sales tax if applicable plus shipping charges in the original payment method.
To Return a Gift:
If you received a gift from our online store, you may return the item(s) but please be sure the item(s) are eligible for return. Please reference the Return Policy. All refunds will be issued to the original purchaser's account in the original form of payment.
Warranty & Parts
For warranty and parts follow these links:
» Warranty Help
» Parts Help